July 24, 2025/
What is First Call Resolution (FCR)? First Call Resolution (FCR) is a pivotal metric in customer service that indicates the capability of resolving a customer’s issue during their initial contact...
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What is First Call Resolution (FCR)? First Call Resolution (FCR) is a pivotal metric in customer service that indicates the capability of resolving a customer’s issue during their initial contact...
What is Average Handling Time (AHT)? Average Handling Time (AHT) is a significant performance metric in customer service that measures the average duration taken to resolve a customer query. It...
Defining KPI: Key Performance Indicators Key Performance Indicators, commonly referred to as KPIs, are measurable values that demonstrate how effectively an organization is achieving its key business objectives. Organizations use...
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